Welcome Coffee Lovers!

General Terms and Conditions

Steep & Brew Privacy Policy

The website “steepandbrewcoffee.com ("website") is operated by Steep & Brew Coffee, Inc., which includes greatcoffeeforwork.com. This policy only covers information collected at these websites, and does not cover any information collected offline by Steep & Brew. All Steep & Brew B2B websites are also covered by this privacy policy.

Steep & Brew Security

Personal information provided on the website and online credit card transactions are transmitted through a secure server. We are committed to handling your personal information with high standards of information security. We take appropriate physical, electronic, and administrative steps to maintain the security and accuracy of personally identifiable information we collect, including limiting the number of people who have physical access to our database servers, as well as employing electronic security systems and password protections that guard against unauthorized access.

Our website uses encryption technology, like Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL encrypts ordering information such as your name, mailing and billing address, and email address. We use Authorize.Net, a secure and encrypted payment gateway provider, to process credit card transactions. Authorize.Net is a subsidiary of Visa. At no time does Steep & Brew collect, or have access to, the private credit card information that you enter on the website. Our Customer Service/order processing is also operated over a private, secure network. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information. We strongly discourage and do not accept credit card transactions via email.

Steep & Brew Privacy Policy

To help us achieve our goal of providing the highest quality products and services, we use information from our interactions with you and other customers, as well as from other parties. Because we respect your privacy, we have implemented procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. We have posted this privacy policy in order to explain our information collection practices and the choices you have about the way information is collected and used.

As we continue to develop the Steep & Brew website and take advantage of advances in technology to improve the services we offer, this privacy policy may change. We encourage you to refer to this policy from time to time.

The Information We Collect

Generally, you may browse the website without providing any personally identifiable information.

On occasion, we may post a survey or short questionnaire. These may or may not ask you to provide some personal information in the form of basic demographics, such as age, sex, or location. You can also choose to follow us on various social media sites. In all of the above cases, the option is yours.

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the complete list of cookies we collect see the List of cookies we collect section. From your purchases and other interactions with us, we obtain information concerning the specific products or services you purchase or use. When you visit this website, our web server automatically collects anonymous information such as log data and IP addresses, and may collect general information concerning your location. We may use the automatically collected information for a number of purposes, such as improving our site design, product assortments, customer service, and special promotions.

How We Use The Information We Collect

We collect this information to understand customers’ needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. You may be contacted via email, or phone. We may use the information to customize the website based on our customers feedback
  • You can choose to unsubscribe from these emails at any time.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Others With Whom We Share Your Information.

The Steep & Brew Group: Any of the above information that we collect, as described above, may be shared among any of our company’s entities.

Service Providers: We also may disclose information to outside companies that help us bring you the products and services we offer. For example, we may work with an outside company to: (a) manage a database of customer information; (b) assist us in distributing emails; (c) assist us with direct marketing and data collection; (d) provide us storage and analysis; (d) provide fraud prevention; and (e) provide other services designed to assist us in maximizing our business potential. We require that these outside companies agree to keep confidential all information we share with them and to use the information only to perform their obligations in our agreements with them. We will never sell or give away customer information to companies for use not directly related to our business.

Other Companies: We may provide information to carefully selected outside companies when we believe their products or services may be of interest to you.

Business Transitions: We may transfer or share customer information in the event that Steep & Brew goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets. Nothing in this Privacy Policy is intended to interfere with the ability of Steep & Brew to transfer all or part of its business and/or assets to an affiliate or independent third party at any time, for any purpose, without any limitation whatsoever.

Steep & Brew specifically reserves the right to transfer or share a copy of personally identifiable information collected from its websites to the buyer of that portion of its business relating to that information.

Compliance with Law: We may provide access to information when legally required to do so, to cooperate with police investigations or other legal proceedings, to protect against misuse or unauthorized use of our website, to limit our legal liability, and to protect our rights or to protect the rights, property, or safety of visitors of this website or the public.

Steep & Brew partners with advertising companies to place our advertising on publisher websites on the Internet. These advertising companies collect anonymous information about customer visits to our web site. This technology involves the use of third party cookies. We may also use Steep & Brew cookies to provide similar enhanced online marketing to you based on your interests and preferences.

Your Choices Regarding Use Of The Information We Collect

You have several choices regarding our handling of your nonpublic personally identifiable information.

Direct Mail or Telephone Marketing: If you shop at Steep & Brew websites and wish to be removed from the list of customers that receive direct mail or telemarketing calls, please email us at [email protected],com, or call us at 800-876-1986, ext 1. If you choose to email us, please include your name, address and email address that you want removed from our mailing list.

Because customer lists often are prepared well in advance of an offering (sometimes a few months before the offer is made), you may continue to receive a couple offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.

Cookies, Web Beacons, and How We Use Them

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

A "web beacon" or "pixel tag" or "clear gif" is typically a one-pixel image, used to pass information from your computer or mobile device to a website.

We use cookies and web beacons to keep track of what you have in your shopping cart and to remember you when you return to the website as well as to identify the pages you click on during your visit to our site and the name of the website you visited immediately before clicking to the Steep & Brew website. We use this information to improve our site design, product assortments, customer service, and special promotions. You can, of course, disable cookies and web beacons on your computer by indicating this in the preferences or options menus in your browser. However, it is possible that some parts of our website will not operate correctly if you disable cookies. We may also use web beacons, and other technologies, to help track whether our communications are reaching you, to measure their effectiveness, or to collect certain non-personal information about your computer, device, or browser in order to allow us to better design future communications to you.

We may contract with third parties who may use cookies and web beacons and collect information on our behalf or provide services such as credit card processing, shipping, promotional services, or data management. We call them our Customer Care Partners. These third parties are prohibited by our contract with them from sharing that information with anyone other than us or our other Customer Care Partners.

List of cookies we collect

The table below lists the cookies we may collect and the information they store.

COOKIE

DESCRIPTION

USER_ALLOWED_SAVE_COOKIE  

 Indicates if a customer is allowed to use cookies.

EXTERNAL_NO_CACHE

A flag that indicates if caching is disabled.

PERSISTENT_SHOPPING_CART

The session key.

STF

If product links were sent to friends, stores the timestamps in the format: $timeStamp1, $timestamp2, ...,$timestampN.

POLLN

A poll ID that indicates if a vote has occurred.

FRONTEND

Session ID

GUEST-VIEW

Allows guests to edit their orders.

_UTMA

Distinguishes users and sessions.

_UTMB

Determines new sessions/visits.

_UTMC

Determines if the user was in a new session/visit.

_UTMZ

Stores the traffic source or campaign that explains how the user reached your site.


Online Account Registration

To make online shopping faster and easier, you may register on the Steep & Brew website. As a registered customer, you only have to enter your shipping addresses and billing information once; they will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account online at any time to add, delete, or change information. If you are using a public computer, we strongly encourage you to Sign Out when you finish shopping. Your information will still be stored with us but it will not be accessible to anyone else from that computer.

Emails

By virtue of creating an account, your email address will be added to our customer list to receive promotional emails from us. However, if you do not want to receive email from Steep & Brew or its affiliates, you can click on the "Unsubscribe" link at the bottom of any email communication sent by us. Please allow us 3 business days from when the request was received to complete the removal, as a future promotion may already have been schedules and in process before you submitted your request.

Acceptance

By using this website, you accept the policies set forth in this Privacy Policy.

Questions for Steep & Brew?

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